Welcome to Banaado.com, your one-stop destination for all your gifting needs!
Banaado.com is the online platform of Singh Gifts founded by Harshit Singh Saluja in 2022, a company dedicated to bringing smiles to faces through personalized and unique gifts. Based in the heart of Chhattisgarh at Indra Gandhi Chowk, Mungeli, our mission is to provide high-quality, customized gifts that create lasting memories.
Before dispatch
Cancellation & Refund Policy
We understand that sometimes it’s necessary to cancel or refund an order due to various reasons. At Banaado.com, we want to make this process as easy as possible for you. We have a simple and hassle-free cancellation and refund policy that you can rely on. If you have any questions, please don’t hesitate to contact our friendly customer support team. Here’s what you need to know:
Cancellation
24-Hour Cancellation Policy: We understand that sometimes plans change last minute. That's why we allow cancellations within 24 hours of placing the order. No questions asked!
Refunds
Refunds will be processed within 5-7 business days of cancellation. No need to wait for weeks for your money back!
After Product Deliver
Return and Refund Policy
At Banado.com, customer satisfaction is our top priority. We understand that there may be occasions when you need to exchange a product. Please read our return and refund policy carefully to understand our procedures and policies.
Return Policy
Eligibility for Return: Returns are only accepted if the product you received is damaged. To be eligible for a return, you must provide a parcel opening video clearly showing the damaged product.
Return Procedure:
Step 1: Record a video of yourself opening the parcel as soon as you receive it. Ensure that the video captures the entire unboxing process and clearly shows the damage to the product.
Step 2: Contact our customer service team within 48 hours of receiving the damaged product. Provide your order details and share the parcel opening video as evidence of the damage.
Step 3: Once we verify the damage and review the video, we will process the return and send you a replacement product.
Refund Policy
No Refunds: At Banado.com, we do not offer refunds. All sales are final. However, we are committed to ensuring your satisfaction and will work with you to resolve any issues you may have with your order through exchanges.
Damage Claims
Parcel Opening Video: A parcel opening video is mandatory for any damage claims. This video serves as proof of the condition of the product upon arrival.
Reporting Damage: If your product is damaged, please report it to our customer service team within 48 hours of delivery. Include your order details and the parcel opening video in your report.
Contact Us
For any queries or concerns regarding our cancellation and refund policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.
Email: Banaado3@gmail.com
Phone:+91-7879111511, +91-9074572929
Thank you for choosing Banado.com. We appreciate your understanding and cooperation in following our policies.
