FAQ’s

1. What products do you offer?

We offer a wide range of products, including customized gifts, T-shirt printing, LED boards, neon boards, corporate gifts, and return gifts. Our products are designed to add a personal touch to your special occasions.

2. How do I place an order?

Placing an order is easy! Simply browse our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are secure and encrypted for your safety.

4. How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days after payment confirmation. Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 5-7 business days, while express shipping takes 2-4 business days.

5. Do you offer customization services?

Yes, we specialize in customized products. You can personalize your gifts with names, messages, and unique designs. Simply provide the customization details during the ordering process.

6. Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your shipment on our carrier’s website.

7. What is your return and exchange policy?

We do not offer refunds. Exchanges are available for damaged products if you provide a parcel opening video as proof. Please contact our customer service team within 48 hours of receiving the damaged product to initiate an exchange.

8. What should I do if my product arrives damaged?

If your product arrives damaged, please record a video of yourself opening the parcel. Contact our customer service team within 48 hours of delivery, providing your order details and the parcel opening video. We will review the video and process an exchange if applicable.

9. How can I contact customer service?

You can reach our customer service team via email at banaado3@gmail.com or by phone at +91-7879111511. We are available 24/7/365 to assist you with any questions or concerns.

10. Do you offer corporate gifts?

Yes, we offer a range of corporate gifts that can be customized to suit your company’s branding and messaging needs. Please contact us for more details and bulk order inquiries.

11. Do you ship internationally?

Yes, we offer international shipping. Please note that delivery times and shipping costs for international orders may vary based on the destination country. Additional customs duties and taxes may apply and are the responsibility of the customer.

12. How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media to stay updated on our latest products, promotions, and special offers. Links to our social media pages can be found at the bottom of our website.

13. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional charge. You can select this option at checkout and choose from our variety of wrapping styles and messages.

14. What materials do you use for your products?

We use high-quality materials for all our products to ensure durability and satisfaction. Details about the materials used for each product can be found in the product descriptions.

15. How can I provide feedback about my experience?

We value your feedback! You can leave a review on our website, or contact our customer service team to share your thoughts and suggestions. Your feedback helps us improve our products and services.

If you have any other questions or need further assistance, please don’t hesitate to contact us. We are here to help and ensure your shopping experience with Banado.com is exceptional.